AI Rules
Configure how your AI assistant behaves with custom terminology, policies, and guardrails.
Overview
The AI Rules feature lets you customize your AI support agent's behavior without any code. Access it from your dashboard at Settings → AI Rules.
Features
| Feature | Description |
|---|---|
| Terminology | Custom word replacements (e.g., "ticket" → "Pass") |
| Policies | Refund policy, escalation rules, brand voice |
| Guardrails | Auto-refund limits, escalation keywords |
| Templates | Pre-built responses for common scenarios |
Getting Started
- Log into your Lingu dashboard
- Navigate to AI Rules in the sidebar
- Configure each section based on your business needs
Best Practice
Combine structured rules with uploaded documents for the best AI performance. See Best Practices for details.